1. Introduction

Marketvide (“we,” “us,” or “our”) is operated by Track49, headquartered in British Columbia, Canada. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your data when you use Marketvide (the “Service”). By using the Service, you agree to this Privacy Policy and our Terms of Service.

2. Information We Collect

a. Information You Provide

• Account Information: Your full name and email address when you create an account.
• Billing Information: Payment details processed by Stripe. We do not store your full credit card number.
• Communications: Messages you send us (support requests, feedback, surveys).

b. Information Collected Automatically

• Usage Data: IP address, browser type, operating system, time zone, and interaction data to improve performance and reliability.
• Cookies & Similar Technologies: Used to remember preferences, maintain sessions, and analyze usage.

3. How We Use Your Information

• Provide and maintain the Service
• Manage account authentication and subscriptions
• Process payments and send billing confirmations
• Deliver AI-curated content and communications
• Respond to inquiries and provide customer support
• Comply with legal obligations and enforce our Terms of Service

We do not sell or rent your personal information for marketing or advertising purposes.

4. How We Share Information

We share information only with trusted third parties that help us operate the Service:

• Payment Processing: Stripe (PCI-DSS compliant) handles payment and billing data.
• Email Delivery: Resend sends transactional and account-related emails.
• Infrastructure & Hosting: Secure cloud providers for data storage and performance.

We may also disclose information when required by law, to enforce our Terms of Service, or to protect the rights, property, or safety of us, users, or the public.

5. Data Storage, Retention, and Security

• Information is stored on secure servers located in Canada or other jurisdictions with comparable protections.
• We use industry-standard safeguards, including encryption (HTTPS/SSL), access controls, and secure authentication.
• Payment data is transmitted and processed via PCI-DSS compliant systems through Stripe.
• We retain personal information only as long as necessary for the purposes outlined or as required by law.

6. Your Rights and Choices

Depending on your location (e.g., Canada’s PIPEDA; certain U.S. state laws), you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal requirements)
• Withdraw consent for non-essential data processing

To exercise these rights, contact us here. We respond to verified requests within a reasonable timeframe.

7. Data Transfers

Because we serve users across North America, your information may be transferred and processed outside your home jurisdiction. We ensure transfers comply with applicable privacy laws and include appropriate safeguards.

8. Children’s Privacy

The Service is intended for users aged 18 and older. We do not knowingly collect personal information from minors. If you believe a minor has provided information, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected by an updated “Last Updated” date. Significant changes may be communicated via email or in-app notification. Your continued use of the Service after updates indicates acceptance of the revised policy.

10. Contact Us

Track49 / Marketvide
British Columbia, Canada
Contact us